Contract Status Icons in Brother MPS: Instant Clarity at a Glance

Introduction

We’re excited to announce a new visual enhancement to the Brother MPS system that gives channel partners a faster, clearer way to assess the status of each customer contract.

With the introduction of contract status icons, you’ll now see a colour-coded indicator next to each agreement—helping you instantly understand the connectivity status of devices within that contract. Here’s what each colour means:

🟢 Green – Everything is working as expected. All devices are connected and reporting normally.

🟠 Orange – One or more devices may be silent. This could be due to temporary issues or early signs of disconnection.

🔴 Red – One or more devices are definitely silent and not reporting. Immediate attention may be needed.

🔵 Blue – No devices are currently connected. This may be a Level Pay contract or a setup that hasn’t started yet.

This feature is designed to help you:

✅ Quickly identify contracts that need attention

✅ Prioritise support and follow-up actions

✅ Improve customer satisfaction through proactive service

✅ Save time by avoiding manual checks

Whether you're managing dozens or hundreds of contracts, these icons provide a simple, intuitive way to stay on top of your portfolio and deliver better service with less effort.

Where to find it?

Log into the MPS portal and head to the Data Query page.

Available in:

• Brother MPS Essential
• Brother MPS Professional
• Brother MPS Enterprise
• Partner MPS